Refund policy

RETURNS 

  1. If you are not pleased with your St. John & Myers purchase, simply contact the store where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price.
  2. The Shop Owner will acknowledge your return request within 3 days.
  3. You will ship the item back to the Shop within 3 days of the acknowledgement:
    • The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the Shop's tags and identifying marks intact.
    • We recommend you use delivery tracking and get a delivery receipt.
    • The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and store.
  4. After the store verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the store and buyer, when making a refund via personal check or money order to a buyer, the Shop Owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.